South Africa : Supporter demand refunds after Janet Jackson pulls out of DStv Delicious Festival
The DStv Delicious Festival has been hit hard by the news of Janet Jackson‘s withdrawal from the line-up this coming weekend.
Jackson, who was set to headline, cancelled her performance due to family commitments following the death of her brother, Tito Jackson.
Jackson’s management team shared with with DStv festival that, “Janet’s brother Tito passed away this past Sunday. For obvious reasons, Janet has to cancel her performance at the DStv Delicious Festival to be with her family.
“Management is making plans to come back next year. Janet also wishes to thank her South African fans for the warm and heartfelt support she’s receiving at this difficult time.”
While festival organisers have offered ticket-holders the option to exchange their Saturday tickets for Sunday, this has not satisfied everyone, with many voicing their disappointment on X (also known as twitter).
The exchange can be done on the Ticketmaster website from 8pm on September 17 until 11.59pm on September 18, subject to availability. Saturday tickets remain valid for those keeping them.
X user @Obriezy didn’t hold back, “This is so unfortunate, but for those who had bought tickets for both days, are we able to get a refund if we no longer wish to go? In my case, we were going for Janet, and now that’s no longer an option.”
This is so unfortunate but for those who had bought to tickets for both days, are we able to get a refund if we no longer wish to go. In my case with my people we were going for Janet so, now that’s no longer an option is there option for us to get a refund for that?
— OBrien Manana✊🏽⚫️ 🎥🎬🔥🔥 (@Obriezy) September 17, 2024
@OhMuthaMercury highlighted travel issues, “Some people planned to travel back home on Sunday. I’ll be travelling back to Botswana. Please give us a refund if there are no plans to find a new headlining act.”
Some people planned to travel back home on Sunday. I'll be travelling back to Botswana. Please give us a refund if there are no plans to find a new headlining act.
— Mai Lesetedi (@OhMuthaMercury) September 17, 2024
Emotional responses continued, with @KimJ777 saying, “I’m actually crying. Of course, we feel for her and her family… But you should consider those of us who bought tickets specifically to see her. Do we have refunds as an option?
https://twitter.com/KimJ777/status/1836119052894495034?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1836119052894495034%7Ctwgr%5Ef61a1c9df09ecf36cda4f13ebe616d61a5c74294%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fwww.iol.co.za%2Fentertainment%2Fwhats-on%2Fjoburg%2Ffans-demand-refunds-after-janet-jackson-pulls-out-of-dstv-delicious-festival-e748f10c-a464-49cc-89ab-7323ab02a91f